Thanks to Tom for his "thinking outside the box" approach and gracious assistance to me this past year in helping me, as a chemically sensitive person, recover my home from mold after a roof leak. I worked with many different people but Tom stood out with his courtesy and knowledge about how to fix the problem without using toxic chemicals. He was my "top" adviser and I owe him a debt of gratitude. I cannot recommend his company more highly to others, for his high ethical standards and willingness to show me an alternative way to solve the problem myself without charging me for mitigation service or consulting time. He's a great guy. I thank him profusely for the gift of my home back. Without his expert advice and encouragement, I could be homeless now..

SERVPRO of Olympia is more than just carpet cleaning. These guys are Fire &Water cleanup and restoration as well as mold remediation. Tom is honest as the day is long. We had a home inspection go sideways when the inspector told the potential buyers there was "toxic black mold" in the attic. Believe me this raised alarm bells. We have been in our home 14 years and never had an issue. We checked the attic and saw nothing that looked like what the photos of "toxic black mold" looked like.

Continued: I called SERVPRO and they quickly came out and looked over the attic and said they could see nothing to be alarmed at, nothing that hinted at "toxic black mold" that even our cobwebs are clean. Yes the roof sheeting has a dark stain, like you see when lumber is weathered.

Continued: He said we could call out someone to swab and culture to the tune of 4-6k but he saw absoutely no reason to do so. We then talked about proactively treating and decided that even though it would run 2k to do so, we could say it was done.

The day they were to come spray Tom from SERVPRO called and said ethically and in good conscious could not come and spray for something that wasn't there. He said it felt like he would be ripping us off and asked that we hold off. That not all home inspectors are idiots and that if it were brought up again then we would reassess. You just don't find that kind of honesty in business anymore. I would not hesitate to recommend SERVPRO to anyone and should the need arise I'll call them again.